What's Wrong with this page from the IR Website?

Look at the table. What is the heading in the pink row? CUSTOMER group. CUSTOMER! Customer. I am not a bleedin' customer. I am poor beleaguered TAX PAYER.

This sums up all that is wrong in New Labour's totalitarian bureaucratic Britain. To misquote No6 'I am not a customer! I am a taxpayer!'

Fuck me pink.